Product Support

Get help with products

Stuck on how to use one of our products?
Not sure how to clean them?
Find all the useful support information right here.




Thanks for purchasing our Twist & Click Eco-Refills. To help you get started, we’ve got all the guidance you should need, plus some handy hints, tips and FAQ answers.

We’re on a mission to reduce our single-use plastic waste, so we’ve redeveloped our nappy disposal system to be greener and more eco-friendly. Our multi-layer, antibacterial GREENFILM™ is now bio-based and made from sustainably sourced sugarcane - available as an Eco-Refill, designed to refill your empty Twist & Click cassette. All you need to do is keep your existing cassettes to reuse repeatedly.

How to refill your empty cassette using Twist & Click Eco-Refills

It’s easy to refill your empty cassette. Here’s how:

  1. Carefully remove the ring lid from your existing Twist & Click refill cassette.
  2. Take the Eco-Refill from its box and break the tab.
  3. Slide the Eco-Refill down the cassette chassis.
  4. Place the ring lid back onto the cassette, making sure it clicks into place.
  5. Now the cassette is ready to pop back into your Twist & Click bin as normal.


  • The cutter blade is very sharp. Please keep your hands clear of the blade area and be very careful when cutting the film.
  • Plastic film can be dangerous. Keep away from babies and children. Do not store near your baby's sleeping area. 

What bin does this refill fit?

Refills marked 'fits all bins that twist' are suitable for Tommee Tippee Twist & Click and Sangentic Tec bins. They do not fit Simplee Sangenic bins.

How long will the Tommee Tippee Twist & Click refill cartridge last?

That depends on how often you change your little one’s nappy, and the size you’re using. Each Eco-Refill should last up to one month based on using size 1 nappies.


GREENFILM™ is a renewable bioplastic alternative to polyethylene that’s made from sustainably sourced sugarcane. It’s used to produce the convenient nappy-disposal products in Tommee Tippee’s Twist & Click range.

Where is GREENFILM™ produced?

GREENFILM™ is produced in southern Brazil.

How is GREENFILM™ produced?

GREENFILM™ is made using ethanol (a form of alcohol) that’s extracted from raw sugarcane. The sugarcane is transported to the manufacturing site by train rather than road to reduce carbon emissions. The ethanol is dehydrated and transformed into Green Polyethylene. The Green Polyethylene then goes to a polymerization plant where it’s transformed into GREENFILM™ bioplastic.

GREENFILM™ bioplastic is made using a drop-in process by the same machinery that’s used in traditional plastic manufacturing, so no new investments or specialised equipment are required, and waste is kept to a minimum throughout the whole process.

Where does the sugarcane used to make GREENFILM™ come from?

The sustainable raw sugarcane used to make GREENFILM™ is cultivated on controlled, pesticide-free plantations in central and southern Brazil that are more than 2,500km from the Amazon region. As it grows, it absorbs CO2 using photosynthesis. It’s one of the most productive plants on earth and is harvested every 6 to 12 months.

Is GREENFILM™ biodegradable and/or can it be used in compost?

No, GREENFILM™ isn’t biodegradable or compostable. However, like traditional plastics, it’s a recyclable material that can be recycled in the same chain that’s used for processing conventional polyethylene made from fossil materials.

What is the difference between sugarcane ethanol and fossil materials like oil?

Being a renewable crop, sugarcane captures CO2 from the atmosphere with every annual growth cycle. This means that the production of GREENFILM™ contributes to the reduction of greenhouse gas emissions and global warming when compared to conventional plastics that are made using fossil materials.

What is I'm green™?

The goal of I’m green™ is to combine innovation with sustainable development to achieve a better impact on the planet and society. The I’m green™ seal is applied to finished packaging and products that have Green Polyethylene in their composition.

I'm green™ certified plastics are developed to optimise the use of natural resources. They are the world's first bio-based Green Polyethylene plastics produced on an industrial scale using sugarcane ethanol at Braskem's Innovation & Technology Centre, in Rio Grande do Sul, Brazil.